Filters

Water Treatment, Home Improvement, HVAC, and Pool & Spa:

Log into the Dealer Portal and select funding status from the dashboard. For assistance, contact Aqua at 877-717-9494.

For Recreation:

Contact Aqua at 877-366-8406.

Aqua offers standard financing programs and promotional programs. Promotional offers may be added or removed at any time.

For additional information regarding current programs and promotions, please contact us.

No. Split financing using Aqua and another finance company for the same transaction is not permitted.

Water Treatment, Home Improvement, HVAC, and Pool & Spa

Through our Dealer Portal.
Contact us at 877-717-9494

Recreation dealers:

Applications must be submitted via AppOne.

Still have questions? Feel free to call us at 877-366-8406

Water Treatment, Home improvement, HVAC, and Pool & Spa dealers can access E-Sign from our Dealer Portal on a tablet, laptop, or desktop computer, via our Orbit app on their mobile phone, in the home with a customer, or remotely via email.

For Recreation dealers, we accept e-signatures via DocuSign and Adobe Sign with Lexis Nexis verification and a vault-to-vault transfer.

Applying is as easy as completing our Dealer Inquiry Form. An Aqua representative will be in contact with you to initiate the application process, generally within 2 business days. Note: Recreation dealers must also be signed up with AppOne.

Enrollment is free. There are no monthly membership charges or volume minimums to meet.

Yes. Aqua provides training and sales support, including manuals, webinars, and guidance from knowledgeable staff.

Water Treatment, Home Improvement, HVAC, and Pool & Spa Dealers: 877-717-9494.

Recreation Dealers: 877-366-8406.

Your dealer number can be found in your dealer welcome packet. If you no longer have the packet, contact Aqua for assistance.

Water Treatment, Home Improvement, HVAC, and Pool & Spa dealers, call 877-717-9494.

Recreation dealers, call 877-366-8406.

The Master Dealer Agreement (MDA) is the agreement between Aqua Finance and the dealership that outlines the terms of the relationship.

Water Treatment, Home Improvement, HVAC, and Pool & Spa dealers

Aqua provides consumer contracts accepted for funding. Documents can be generated through the Dealer Portal. Electronic signatures are supported and paper documents may be requested.

Recreation dealers

Aqua accepts documents generated through AppOne, Bankers System, or Reynolds & Reynolds (Law 553).

Water Treatment, Home Improvement, HVAC, and Pool & Spa dealers:

We will provide you with the consumer contracts that we accept for funding. You can use our Dealer Portal to create documents to print from your own printer or obtain an electronic signature. You can also request documents be mailed to your dealership at 877-717-9494.

Recreation dealers:

Aqua does not provide consumer contracts. We accept documents generated by AppOne or by Bankers System or Reynolds & Reynolds (Law 553). Contact us at 877-366-8406.

Generally, Aqua contracts are non-recourse.

This means Aqua does not seek repayment from the dealership if the customer fails to pay, unless the dealer breaches warranties or representations contained within the Master Dealer Agreement.

For Water Treatment, Home Improvement, HVAC, and Pool & Spa dealers, costs vary depending on the customer’s credit profile. Common costs include risk discount amounts and promotional fees. Additional state-specific fees may also apply. Contact us at 877-717-9494.

Recreation dealers are charged no direct fees from Aqua. State-specific fees may apply For deal-specific questions contact us at 877-366-8406.

Water Treatment, Home Improvement, HVAC, and Pool & Spa dealers

  • Submit applications
  • Create finance documents
  • View funding status
  • Access reports
  • Access promotional information
  • Access sales training materials

Recreation dealers

Use AppOne to submit applications, create finance documents, and view stipulation status.

Your credentials are included in your dealer welcome packet.

If you need assistance, contact: 877-717-9494.

Water Treatment, Home Improvement, HVAC, and Pool & Spa:

Funding occurs through daily ACH direct deposit after the job is complete.

Recreation

Funding occurs after original contracts are received, reviewed, and approved. This typically occurs within 48 hours of receipt.

Water Treatment, Home Improvement, HVAC, and Pool & Spa dealers:

Call us at 877-717-9494 or email [email protected].

Recreation dealers:

Call us at 877-366-8406 or email [email protected].

The right to cancel period is required for all in-home sales of Water Treatment, Home Improvement, HVAC, and Pool & Spa products. This is a period in which a customer can choose to cancel the transaction by providing notice to the dealership.

Aqua issues a funding remittance notice to the designated email address or fax number on file for the dealership.

To learn about our current promotions, please contact us.

Contact Aqua’s Titling Department using the contact information provided in the dealer program materials.

Title applications and previous titles must be completed according to state requirements and include notarized customer signatures when required by the issuing state.

Aqua follows state-specific requirements, including unit size, unit length, and trailer weight. If a title is required, Aqua requires the original paper title and notice of lien. If a title is not required, Aqua generally files a UCC financing statement unless the dealer has been approved to file their own UCC documentation.

The Titling Department can be reached at 877-717-9495, option 5, ext. 6018 or by email at [email protected].

Aqua services its own accounts, provides dedicated dealer support, offers outside sales and inside sales support, and provides dealer technology tools designed to improve efficiency and convenience.

Yes. Dealers who work with brokers or service providers may continue doing so. The same financing programs apply whether the dealer works directly with Aqua or through a broker or service provider.

We service all our own accounts and take pride in approving consumers and then striving to provide them with world-class service. When your customers call us, they’ll be speaking with the same friendly, well-trained employees you’ve come to know.

We strive to provide the highest level of dealer support and believe this differentiates us from our competitors – we know your business. Our dedicated outside sales representatives and inside sales support are available to give your business individual attention, while our innovative technology allows you to take advantage of speed and convenience and be more efficient.

Water Treatment, Home Improvement, HVAC, and Pool & Spa dealers:

Call us at 877-717-9494 or email [email protected].

Recreation dealers:

Call us at 877-366-8406 or email [email protected].

Filters

Yes. To access the new Aqua Customer Portal, you’ll need to create a new online account using your email address. Once you’re registered, you can make secure payments, enroll in recurring payments, view payment history and statements, and manage your account online. Your existing account information, statements, and recurring payment settings will automatically carry over to the new portal.

Yes. Eligible customers can request a payment due date change through the Aqua Customer Portal. Sign in, navigate to the Management section of your account, select Change Due Date, and follow the prompts to review and submit your request.

Online (Recommended)

The easiest way to make a payment is through the Aqua Customer Portal.

For the best experience, we recommend paying with your bank account (ACH), which is always free to the consumer.

Mail

  • Overnight Address: US Bank Lockbox, Lockbox 950654 – Aqua Finance, PO Box 950654, St. Louis, MO 63195-0654
  • Payment Address: Aqua Finance, PO Box 950654, St. Louis, MO 63195-0654
  • Certified Mail or Insurance, Dealer Checks, Title Checks, or Escrow Checks: Aqua Finance, One Corporate Drive, Suite 100, Wausau, WI 54401

 

If you need assistance, please contact our Customer Support Department at 800-234-3663.

You can track your payoff progress and view your current payoff balance through the Customer Portal.

View your outstanding balance directly from the main account screen. For payoff information, select See Payoff Details from the Management tab.

Visit the Aqua Customer Portal and select “No account? Create one.” Follow the prompts to complete your registration. Once you’re signed in, you can make secure payments, enroll in recurring payments, view statements, update your account information, and manage your account on your own time.

If you’ve set up a payment or recurring payments through our online Customer Portal, you can access the history of payments processed through the Customer Portal, along with your account details and monthly billing statements.

To make a payment by phone, contact Aqua Customer Support at 800-234-3663. You can also make payments and manage your account through the Aqua Customer Portal.

You can customize your recurring payment amount through the Aqua Customer Portal. Simply sign in, navigate to your payment settings, and choose the payment amount that works best for you. Paying more than your minimum payment can help reduce the amount of interest you pay and pay off your account faster.

Yes. There are no fees or penalties for making additional payments or paying off your account early. If your account is current with no outstanding charges, such as late fees, any amount you pay above your monthly minimum payment will be applied to your principal balance.

You can choose to receive statements, either electronically or by mail, by making the selection in the Aqua Customer Portal, or please contact our Customer Support Department for assistance.

Late fees are state-specific and will be listed on your contract.

If you think your monthly statement is inaccurate, it may be because you mailed in or made a payment that is not yet reflected on your statement. Please contact our Customer Support Department for assistance and to discuss any account questions.

Please contact Aqua Customer Support at 800-234-3663 for assistance.

You chose an offer where interest accrues during a promotional period, but the interest is waived if you pay your account in full by the promotion end date. The promotion end date appears on your monthly statements.

Minimum monthly payments may be required during the promotional period. During this time your account accrues interest. If you do not pay the principal amount in full by the promotion end date, you will owe the balance of the account plus all accrued interest. The required minimum monthly payments will be allocated to accrued interest first before paying down the principal balance.

Visit the Customer Portal to create an account. Log in and go to “Manage email and delivery preferences.” Select “Electronic Statement” and confirm your email.

Yes! We offer Spanish-speaking customer support. Please contact our Customer Support Department for assistance.

¡Si! Nosotros ofrecemos servicio al cliente en español. Visite nuestra página en Contáctanos para más detalles.

To add an authorized person to your account, please contact our Customer Support Department for assistance.

We’re always happy to try to help. If you have an issue with a dealer, contractor, or retailer for a product or service you financed with your account, we encourage you to contact them first so they can attempt to address the issue. If you still have any concerns, Please contact our Customer Support Department for assistance.

Your title will be released and mailed to the address we have on file for you within 10 days of us receiving your payment. If you would like us to mail your title to a third party at your request or if you’d like to receive it sooner, please contact our Titling Department at 877-366-8406, option 4.

Need further assistance?

Contact us



800-234-3663