Do you offer E-Sign?

Water Treatment, Home improvement, HVAC, and Pool & Spa dealers can access E-Sign from our Dealer Portal on a tablet, laptop, or desktop computer, via our Orbit app on their mobile phone, in the home with a customer, or remotely via email. For Recreation dealers, we accept e-signatures via DocuSign and Adobe Sign with Lexis Nexis verification.

How do I change my address on file?

What kind of costs will my dealership incur?

For Water Treatment, Home Improvement, HVAC, and Pool & Spa dealers, costs will vary depending on the customer’s credit score. The two most common costs are the risk discount amount and the promotional fee. Other state fees may also apply. Contact us at 877-717-9494. Recreation dealers are charged no fees directly from Aqua; however, additional fees vary depending on state fee schedules. For questions about a specific deal, give us a call at 877-366-8406, option 5, ext 6015.

What service support does Aqua give my business?

We strive to provide the highest level of dealer support and believe this differentiates us from our competitors – we know your business. Our dedicated outside sales representatives and inside sales support are available to give your business individual attention, while our innovative technology allows you to take advantage of speed and convenience and be more efficient.

Who services Aqua’s accounts?

Can I work with a broker/service provider and with Aqua?

We aim to work with dealers in a manner that supports their business. Those that already work with a broker or service provider are likely best served that way. The same programs apply whether you work with us directly or through a broker or service provider.

Are Aqua finance contracts recourse or non-recourse?

Non-recourse means that if a customer does not pay their amount owed, we will not collect the payments from the dealership. Our finance contracts are non-recourse unless a dealer breaches the warranties and representations set forth in the Master Dealer Agreement (MDA).

Do you provide training for my sales and finance team?

We provide training and sales support, including manuals, webinars, and visits from our knowledgeable staff who understand your business and can help you grow. Your success is our success. Contact us at 877-717-9494 For Recreation dealers, we encourage you to schedule a training session for your team today. Call us at 877-366-8406, option 5, ext. 6015.

Where can I send questions and proof of lien documentation?

The Titling Department can be reached at 877-717-9495, option 5, ext. 6018 or by email at [email protected].

How do you determine what collateral needs a title and what needs a UCC (Uniform Commercial Code) financing statement?

We follow each state’s specific regulations, which can vary by size/length of units and trailer weight. If a unit requires a title, we’ll need the actual paper title and notice of lien to perfect the lien. We file UCCs on units that don’t require titles unless a dealer is specifically set up with us to file UCCs.