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Can I make additional payments without penalty?
aqua2stg 21 Nov, 2022We always encourage consumers to make additional payments and/or pay off their accounts early to reduce interest owing over the long term. We do not charge any fees or penalties for paying off your account early. If your account is current with no outstanding charges (e.g., late fees), we will automatically apply all payments in excess of the monthly minimum to your principal balance. Please contact our Customer Support Department at 800-234-3663, option 4, ext. 6091 for assistance.
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Can I pay off my account in full with a credit card?
aqua2stg 11 Jun, 2022No, we generally don’t accept credit card payments. We accept checks and money orders, or you can make a payment by phone with your checking account information. Please contact our Customer Support Department at 800-234-3663, option 4, ext. 6091 for more information.
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Why won’t your Payment Portal, PayNearMe, allow me to set up a payment for today?
aqua2stg 11 Jun, 2022Same-day payments can be scheduled up to 3 pm ET. After 3 pm ET, you’ll be able to schedule a payment that will be applied to your account on the next business day, excluding holidays and weekends.
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I signed up for automatic payments but would like to make more than the minimum payment. How do I set that up?
aqua2stg 11 Jun, 2022You can specify the amount of your automatic payments on our online Payment Portal, PayNearMe. If you have any questions, please contact our Customer Support Department at 800-234-3663, option 4, ext. 6091 and we’ll be able to assist you.
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How do I make a payment over the phone?
aqua2stg 11 Jun, 2022Please call 800-234-3663, option 4, ext. 6091 and we’ll be able to assist you.
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Where can I find my payment history?
aqua2stg 11 Jun, 2022If you’ve set up a payment or recurring payments through our online Payment Portal, PayNearMe, you can access the history of payments processed through PayNearMe, along with your account details and monthly billing statements. For a history of payments made on Aqua’s previous payment system (BillTrust) you can call our Customer Support Department at 800-234-3663, option 4, ext. 6091.
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How do I sign up to manage my account and make payments online?
aqua2stg 11 Jun, 2022Simply visit our secure Payment Portal, PayNearMe, and click “Sign Up Here.” Enter your Account Number (from your last statement) and ZIP Code to register your account. From there, you will need to set up your login details by entering your email address or mobile number and creating a new password. You can use your online account to make payments, see your billing statements, sign up for e-statements and update your contact information.
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I would like to pay off my account. How can I find out the amount of my outstanding balance?
aqua2stg 11 Jun, 2022Please call our Customer Support Department at 800-234-3663, option 4, ext. 6091 for an accurate payoff quote. This payoff amount will be effective for 10 days from the date of your call.
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How are my payments applied?
aqua2stg 11 Jun, 2022Payments are first applied to fees (e.g., non-sufficient funds (NSF) and late fees) and interest currently accrued. All remaining amounts are applied to your principal balance.
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How do I make a payment?
aqua2stg 11 Jun, 2022It’s easy and convenient to pay using our online Payment Portal, PayNearMe. You can also call us at 800-234-3663, option 4, ext. 6091 or send us checks, money orders, or cashier’s checks by mail to: Aqua Finance, Inc., PO Box 83162, Chicago, IL 60691-0162.
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