Payments Archives - Aqua Finance
  • Can I make additional payments without penalty?

    We always encourage consumers to make additional payments and/or pay off their accounts early to reduce interest owing over the long term. We do not charge any fees or penalties for paying off your account early. If your account is current with no outstanding charges (e.g., late fees), we will automatically apply all payments in excess of the monthly minimum to your principal balance. Please contact our Customer Support Department at 800-234-3663, option 4, ext. 6091 for assistance.

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  • Can I pay off my account in full with a credit card?

    No, we generally don’t accept credit card payments. We accept checks and money orders, or you can make a payment by phone with your checking account information. Please contact our Customer Support Department at 800-234-3663, option 4, ext. 6091 for more information.

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  • Why won’t your website allow me to set up a payment for today?

    Same-day payments can be scheduled up to 3 pm ET. After 3 pm ET, you’ll be able to schedule a payment for the next business day, excluding holidays and weekends.

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  • I signed up for Auto Pay, but would like to make more than the minimum payment. How do I set that up?

    Please contact our Customer Support Department at 800-234-3663, option 4, ext. 6091 and we’ll be able to assist you.

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  • How do I make a payment over the phone?

    Please call 800-234-3663, option 4, ext. 6091 and we’ll be able to assist you.

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  • Where can I find my payment history?

    Your monthly statements include your payment history. You can also view your online payment history through the Payment Portal. To check payments made to your account between statement periods or for your complete payment history, please call our Customer Support Department at 800-234-3663, option 4, ext. 6091.

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  • How do I sign up to manage my account and make payments online?

    Simply visit our secure Payment Portal and click “Enroll now.” You’ll need your 10-letter enrollment token (highlighted in yellow at the bottom left corner of your monthly statement). Complete your registration by following the confirmation email you receive (please check your spam folder). Next, log in to the Payment Portal with your account number (that starts with a capital letter) and password to manage your account, make payments, and get billing notifications by email.

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  • I would like to pay off my account. How can I find out the amount of my outstanding balance?

    Please call our Customer Support Department at 800-234-3663, option 4, ext. 6091 for an accurate payoff quote. This payoff amount will be effective for 10 days from the date of your call.

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  • How are my payments applied?

    Payments are first applied to fees (e.g., non-sufficient funds (NSF) and late fees) and interest currently accrued. All remaining amounts are applied to your principal balance.

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  • How do I make a payment?

    It’s easy and convenient to pay using our Payment Portal or by phone at 800-234-3663, option 4, ext. 6091. We also accept checks, money orders, and cashier’s checks by mail to: Aqua Finance, Inc., PO Box 83184, Chicago, IL 60691-0184.

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