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Can I pay off my account in full with a credit card?
aqua2stg 11 Jun, 2022No, we generally don’t accept credit card payments. We accept checks and money orders, or you can make a payment by phone with your checking account information. Please contact our Customer Support Department at 800-234-3663, option 4, ext. 6091 for more information.
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Why won’t your website allow me to set up a payment for today?
aqua2stg 11 Jun, 2022Same-day payments can be scheduled up to 3 pm ET. After 3 pm ET, you’ll be able to schedule a payment for the next business day, excluding holidays and weekends.
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I signed up for Auto Pay, but would like to make more than the minimum payment. How do I set that up?
aqua2stg 11 Jun, 2022Please contact our Customer Support Department at 800-234-3663, option 4, ext. 6091 and we’ll be able to assist you.
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How do I make a payment over the phone?
aqua2stg 11 Jun, 2022Please call 800-234-3663, option 4, ext. 6091 and we’ll be able to assist you.
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Where can I find my payment history?
aqua2stg 11 Jun, 2022Your monthly statements include your payment history. You can also view your online payment history through the Payment Portal. To check payments made to your account between statement periods or for your complete payment history, please call our Customer Support Department at 800-234-3663, option 4, ext. 6091.
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How do I sign up to manage my account and make payments online?
aqua2stg 11 Jun, 2022Simply visit our secure Payment Portal and click “Enroll now.” You’ll need your 10-letter enrollment token (highlighted in yellow at the bottom left corner of your monthly statement). Complete your registration by following the confirmation email you receive (please check your spam folder). Next, log in to the Payment Portal with your account number (that starts with a capital letter) and password to manage your account, make payments, and get billing notifications by email.
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I would like to pay off my account. How can I find out the amount of my outstanding balance?
aqua2stg 11 Jun, 2022Please call our Customer Support Department at 800-234-3663, option 4, ext. 6091 for an accurate payoff quote.
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How are my payments applied?
aqua2stg 11 Jun, 2022Payments are first applied to fees (e.g., non-sufficient funds (NSF) and late fees) and interest currently accrued. All remaining amounts are applied to your principal balance.
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How do I make a payment?
aqua2stg 11 Jun, 2022It’s easy and convenient to pay using our Payment Portal or by phone at 800-234-3663, option 4, ext. 6091. We also accept checks, money orders, and cashier’s checks by mail to: Aqua Finance, Inc., PO Box 83184, Chicago, IL 60691-0184.
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