Borrowers Archives - Aqua Finance
  • Can I make additional payments without penalty?

    We always encourage consumers to make additional payments and/or pay off their accounts early to reduce interest owing over the long term. We do not charge any fees or penalties for paying off your account early. If your account is current with no outstanding charges (e.g., late fees), we will automatically apply all payments in excess of the monthly minimum to your principal balance. Please contact our Customer Support Department at 800-234-3663, option 4, ext. 6091 for assistance.

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  • I paid off my account; how will I receive my title?

    Your title will be released and mailed to the address we have on file for you within 10 days of us receiving your payment. If you would like us to mail your title to a third party at your request or if you’d like to receive it sooner, please contact our Titling Department at 877-366-8406, option 4.

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  • Where can I find additional educational resources for consumers?

    The Consumer Financial Protection Bureau (CFPB) has a financial empowerment toolkit available on its website.

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  • Can you help with an issue I’m having with my dealer, contractor, or retailer?

    We’re always happy to try to help. If you have an issue with a dealer, contractor, or retailer for a product or service you financed with your account, we encourage you to contact them first so they can attempt to address the issue. If you still have any concerns, please reach out to one of our representatives at 800-234-3663, option 4, ext. 6091.

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  • How do I set up an authorized user, family member, or friend to help me manage my Aqua account?

    To add an authorized person to your account, please contact our Customer Support Department at 800-234-3663, option 4, ext. 6091.

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  • Do you provide support in Spanish? (¿Usted brinda apoyo en español?)

    Yes! We offer Spanish-speaking customer support and can provide you with servicing and collection letters in Spanish. Visit our Contact us page for further details. ¡Si! Nosotros ofrecemos servicio al cliente en español y podemos proporcionar cartas de servicio y cobro en español. Visite nuestra página en Contáctanos para más detalles.

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  • Can I apply for credit directly from Aqua Finance?

    No. As an indirect consumer finance company, we acquire your contract from dealers, contractors, and retailers across the U.S. After your dealer, contractor, or retailer grants you credit and assigns your contract to us, you work with us to manage your payments and address any customer service needs you may have.

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  • I have a “Same-as-Cash” promotion, but I still see interest accruing on my statement. Why is that?

    You chose an offer where interest accrues during a promotion period, but the interest is waived if you pay your account in full by the promotion end date. The promotion end date appears on your monthly statements. Minimum monthly payments are required during the promotional period. During this time your account accrues interest. If you do not pay the principal amount in full by the promotion end date, you will owe the balance of the account plus all accrued interest.

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  • I recently signed up for online billing, but am unable to access my account when I try to sign in?

    When you sign up for our Payment Portal, we’ll send you a confirmation email (check your spam folder) that you need to complete registration. If you still need assistance, contact our Customer Support Department at 800-234-3663, option 4, ext. 6091.

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  • What if the balance or amount due on my monthly statement is wrong?

    If you think your monthly statement is inaccurate, it may be because you mailed in or made a payment that is not yet reflected on your statement. Please contact our Customer Support Department at 800-234-3663, option 4, ext. 6091 for your current balance and to discuss any account questions.

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