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I have a “Same-as-Cash” promotion, but I still see interest accruing on my statement. Why is that?
Aqua Finance 11 Jun, 2022You chose an offer where interest accrues during a promotional period, but the interest is waived if you pay your account in full by the promotion end date. The promotion end date appears on your monthly statements. Minimum monthly payments may be required during the promotional period. During this time your account accrues interest. If you do not pay the principal amount in full by the promotion end date, you will owe the balance of the account plus all accrued
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I recently signed up automatic payments (AutoPay) on my account, but am unable to access my account when I try to sign in.
Aqua Finance 11 Jun, 2022Please contact our Customer Support Department for assistance.
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How do I sign up for e-statements?
Aqua Finance 11 Jun, 2022Visit the Customer Portal to create an account. Log in and go to “Manage email and delivery preferences.” Select “Electronic Statement” and confirm your email.
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What if the balance or amount due on my monthly statement is wrong?
Aqua Finance 11 Jun, 2022If you think your monthly statement is inaccurate, it may be because you mailed in or made a payment that is not yet reflected on your statement. Please contact our Customer Support Department for assistance and to discuss any account questions.
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Can I incur late charges?
Aqua Finance 11 Jun, 2022Late fees are state-specific and will be listed on your contract.
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Will l receive a monthly statement?
Aqua Finance 11 Jun, 2022You can choose to receive statements, either electronically or by mail, by making the selection in the Aqua Customer Portal, or please contact our Customer Support Department for assistance.
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