Billing Archives - Aqua Finance
  • I have a “Same-as-Cash” promotion, but I still see interest accruing on my statement. Why is that?

    Interest accrues daily but is waived in full if you pay your total principal balance within the promotional period disclosed in your monthly statement. If your principal balance is not paid in full by that date, interest will be imposed from the date of purchase at the interest rate disclosed in your monthly statement and Retail Installment Contract. Minimum payments are due monthly on a Same-as-Cash promotion.

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  • I recently signed up for online billing, but am unable to access my account when I try to sign in?

    When you sign up for our Payment Portal, we’ll send you a confirmation email (check your spam folder) that you need to complete registration. If you still need assistance, contact our Customer Support Department at 800-234-3663, option 4, ext. 6091.

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  • What if the balance or amount due on my monthly statement is wrong?

    If you think your monthly statement is inaccurate, it may be because you mailed in or made a payment that is not yet reflected on your statement. Please contact our Customer Support Department at 800-234-3663, option 4, ext. 6091 for your current balance and to discuss any account questions.

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  • Can I make additional purchases with my revolving credit?

    Yes. You can use your revolving credit account for additional purchases from the same dealer, contractor, or retailer, for items permitted under the dealer’s credit guidelines, such as new equipment, services, or products. Note that this applies to eligible revolving credit accounts only.

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  • Where do I find my enrollment token?

    Your enrollment token is a series of 10 capital letters highlighted in yellow at the bottom left corner of your monthly statement. Use the token to sign up for our Payment Portal to make payments and conveniently access your account online.

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  • Can I incur late charges?

    Late fees are state-specific and will be listed on your contract. Please contact our Customer Support Department at 800-234-3663, option 4, ext. 6091 for more details.

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  • Will l receive a monthly statement?

    With the exception of Retail Installment Contract Loans on recurring ACH payments, we’ll send a monthly statement to the mailing address we have on file for you. If your mailing address has changed, please contact our Customer Support Department at 800-234-3663, option 4, ext. 6091.

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