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I have a “Same-as-Cash” promotion, but I still see interest accruing on my statement. Why is that?
aqua2stg 11 Jun, 2022You chose an offer where interest accrues during a promotional period, but the interest is waived if you pay your account in full by the promotion end date. The promotion end date appears on your monthly statements. Minimum monthly payments are required during the promotional period. During this time your account accrues interest. If you do not pay the principal amount in full by the promotion end date, you will owe the balance of the account plus all accrued interest.
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I recently signed up automatic payments (AutoPay) on my account, but am unable to access my account when I try to sign in?
aqua2stg 11 Jun, 2022If you need assistance, contact our Customer Support Department at 800-234-3663, option 4, ext. 6091.
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What if the balance or amount due on my monthly statement is wrong?
aqua2stg 11 Jun, 2022If you think your monthly statement is inaccurate, it may be because you mailed in or made a payment that is not yet reflected on your statement. Please contact our Customer Support Department at 800-234-3663, option 4, ext. 6091 for your current balance and to discuss any account questions.
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Can I make additional purchases with my revolving credit?
aqua2stg 11 Jun, 2022Yes. You can use your revolving credit account for additional purchases from the same dealer, contractor, or retailer, for items permitted under the dealer’s credit guidelines, such as new equipment, services, or products. Note that this applies to eligible revolving credit accounts only.
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Can I incur late charges?
aqua2stg 11 Jun, 2022Late fees are state-specific and will be listed on your contract. Please contact our Customer Support Department at 800-234-3663, option 4, ext. 6091 for more details.
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Will l receive a monthly statement?
aqua2stg 11 Jun, 2022We send monthly statements for all account types except Retail Installment Contract accounts that use Aqua’s recurring ACH payment service (also known as automatic withdrawals). You can choose to receive statements, either electronically or by mail, by making the selection in the Aqua Payment Portal or PayNearMe, or by contacting our Customer Support Department at 800-234-3663, option 4, ext. 6091.
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