• Can I make additional payments without penalty?

    Aqua Finance 21 Nov, 2022

    We always encourage consumers to make additional payments and/or pay off their accounts early to reduce interest owing over the long term. We do not charge any fees or penalties for paying off your account early. If your account is current with no outstanding charges (e.g., late fees), we will automatically apply all payments in excess of the monthly minimum to your principal balance.

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  • I signed up for automatic payments but would like to make more than the minimum payment. How do I set that up?

    Aqua Finance 11 Jun, 2022

    You can specify the amount of your automatic payments through our Customer Portal, powered by Aqua’s third-party payment processing partner. If you have any questions, please contact our Customer Support Department for assistance.

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  • How do I make a payment over the phone?

    Aqua Finance 11 Jun, 2022

    Please contact our Customer Support Department for assistance.

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  • Where can I find my payment history?

    Aqua Finance 11 Jun, 2022

    If you’ve set up a payment or recurring payments through our online Customer Portal, powered by Aqua’s third-party payment processing partner, you can access the history of payments processed through the Customer Portal, along with your account details and monthly billing statements. For a history of payments made on Aqua’s previous payment system (BillTrust) please contact our Customer Support Department for assistance.

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  • How do I sign up to manage my account and make payments online?

    Aqua Finance 11 Jun, 2022

    Simply visit our secure Customer Portal, powered by Aqua’s third-party payment processing partner, and click “Sign Up Here.” Enter your Account Number (from your last statement) and ZIP Code to register your account. From there, you will need to set up your login details by entering your email address or mobile number and creating a new password. You can use your online account to make payments, see your billing statements, and/or sign up for e-statements.

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  • I would like to pay off my account. How can I find out the amount of my outstanding balance?

    Aqua Finance 11 Jun, 2022

    Please contact our Customer Support Department for assistance. This payoff amount will be effective for 10 days from the date of your call.

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  • How do I make a payment?

    Aqua Finance 11 Jun, 2022

    Online It’s easy and convenient to pay using our online Customer Portal, powered by Aqua’s third-party payment processing partner. Mail Overnight Address: US Bank-Lockbox Lockbox 083184 – Aqua Finance 5635 S. Archer Ave Unit #1 Chicago, IL 60638 Payment Address Aqua Finance PO Box 83184 Chicago, IL 60638 Certified Mail or Insurance/Dealer/Title/Escrow Checks: Aqua Finance One Corporate Drive, STE 100 Wausau, WI 54401 Please contact our Customer Support Department for assistance at 800-234-3663.

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