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Aqua Customers: A new payment portal Is here.
We’ve launched a new customer payment portal to provide a simpler, faster, better way to manage your account and make payments. Get started today: sign up in the Customer Portal.
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  • Can I change my payment due date online?

    Therese Beck 19 Aug, 2026

    Yes. Eligible customers can request a payment due date change through the Aqua Customer Portal. Sign in, navigate to the Management section of your account, select Change Due Date, and follow the prompts to review and submit your request.

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  • I used the previous Aqua payment portal. Do I need to create a new account?

    Therese Beck 19 Aug, 2026

    Yes. To access the new Aqua Customer Portal, you’ll need to create a new online account using your email address. Once you’re registered, you can make secure payments, enroll in recurring payments, view payment history and statements, and manage your account online. Your existing account information, statements, and recurring payment settings will automatically carry over to the new portal.

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  • Can I make additional payments without penalty?

    Aqua Finance 21 Nov, 2022

    Yes. There are no fees or penalties for making additional payments or paying off your account early. If your account is current with no outstanding charges, such as late fees, any amount you pay above your monthly minimum payment will be applied to your principal balance.

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  • I paid off my account; how will I receive my title?

    Aqua Finance 11 Jun, 2022

    Your title will be released and mailed to the address we have on file for you within 10 days of us receiving your payment. If you would like us to mail your title to a third party at your request or if you’d like to receive it sooner, please contact our Titling Department at 877-366-8406, option 4.

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  • Can you help with an issue I’m having with my dealer, contractor, or retailer?

    Aqua Finance 11 Jun, 2022

    We’re always happy to try to help. If you have an issue with a dealer, contractor, or retailer for a product or service you financed with your account, we encourage you to contact them first so they can attempt to address the issue. If you still have any concerns, Please contact our Customer Support Department for assistance.

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  • How do I set up an authorized user, family member, or friend to help me manage my Aqua account?

    Aqua Finance 11 Jun, 2022

    To add an authorized person to your account, please contact our Customer Support Department for assistance.

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  • Do you provide support in Spanish? (¿Usted brinda apoyo en español?)

    Aqua Finance 11 Jun, 2022

    Yes! We offer Spanish-speaking customer support. Please contact our Customer Support Department for assistance. ¡Si! Nosotros ofrecemos servicio al cliente en español. Visite nuestra página en Contáctanos para más detalles.

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  • I have a “Same-as-Cash” promotion, but I still see interest accruing on my statement. Why is that?

    Aqua Finance 11 Jun, 2022

    You chose an offer where interest accrues during a promotional period, but the interest is waived if you pay your account in full by the promotion end date. The promotion end date appears on your monthly statements. Minimum monthly payments may be required during the promotional period. During this time your account accrues interest. If you do not pay the principal amount in full by the promotion end date, you will owe the balance of the account plus all accrued

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  • I recently signed up for recurring payments on my account, but am unable to access my account when I try to sign in.

    Aqua Finance 11 Jun, 2022

    Please contact Aqua Customer Support at 800-234-3663 for assistance.

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  • How do I sign up for e-statements?

    Aqua Finance 11 Jun, 2022

    Visit the Customer Portal to create an account. Log in and go to “Manage email and delivery preferences.” Select “Electronic Statement” and confirm your email.

    Read More
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Aqua Finance, Inc.’s NMLS identifier is #1082164 which may be verified at NMLS Consumer Access.

Aqua Finance, Inc.’s California Debt Collection License is #11319-99

Michigan Aqua Finance, Inc.’s NMLS identifier is #1082164 which may be verified at NMLS Consumer Access.

For residents of New York City, New York:

Aqua Finance, Inc. provides servicing options that allow for verbal communication in Spanish. Aqua Finance, Inc. provides servicing and collection letters in Spanish. A translation of commonly used terms is available on the NYC Department of Consumer and Worker Protection website at nyc.gov/dca.

For Residents of New Mexico:

Click here to access the New Mexico Informational Brochure for Consumers including important information about terms and definitions in credit transactions as required by New Mexico law.

Click here for general information regarding loans and fees for consumers in New Mexico.

NEW MEXICO ONLY: TO REPORT A PROBLEM OR COMPLAINT WITH THIS LENDER, YOU MAY WRITE OR CALL:

VP, Customer Experience

One Corporate Drive Suite 100

Wausau, WI 54401

1.800.234.3663

[email protected]

New Mexico Only: This lender is licensed and regulated by the New Mexico Regulation and Licensing Department, Financial Institutions Division, P.O. Box 25101, 2550 Cerrillos Road, Santa Fe, New Mexico 87504.

To report any unresolved problems or complaints, contact the Division by telephone number (505) 476-4885 or visit the website: https://www.rld.nm.gov/financial-institutions/

For Vermont loans:

For any Vermont loans not originated by Aqua Finance, Inc.: THIS IS A LOAN SOLICITATION ONLY. AQUA FINANCE, INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.

© 2026 Aqua Finance, Inc. All rights reserved.

To review Aqua’s licenses click here

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