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Can I make additional payments without penalty?
Aqua Finance 21 Nov, 2022We always encourage consumers to make additional payments and/or pay off their accounts early to reduce interest owing over the long term. We do not charge any fees or penalties for paying off your account early. If your account is current with no outstanding charges (e.g., late fees), we will automatically apply all payments in excess of the monthly minimum to your principal balance.
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I paid off my account; how will I receive my title?
Aqua Finance 11 Jun, 2022Your title will be released and mailed to the address we have on file for you within 10 days of us receiving your payment. If you would like us to mail your title to a third party at your request or if you’d like to receive it sooner, please contact our Titling Department at 877-366-8406, option 4.
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Can you help with an issue I’m having with my dealer, contractor, or retailer?
Aqua Finance 11 Jun, 2022We’re always happy to try to help. If you have an issue with a dealer, contractor, or retailer for a product or service you financed with your account, we encourage you to contact them first so they can attempt to address the issue. If you still have any concerns, Please contact our Customer Support Department for assistance.
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How do I set up an authorized user, family member, or friend to help me manage my Aqua account?
Aqua Finance 11 Jun, 2022To add an authorized person to your account, please contact our Customer Support Department for assistance.
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Do you provide support in Spanish? (¿Usted brinda apoyo en español?)
Aqua Finance 11 Jun, 2022Yes! We offer Spanish-speaking customer support. Please contact our Customer Support Department for assistance. ¡Si! Nosotros ofrecemos servicio al cliente en español. Visite nuestra página en Contáctanos para más detalles.
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I have a “Same-as-Cash” promotion, but I still see interest accruing on my statement. Why is that?
Aqua Finance 11 Jun, 2022You chose an offer where interest accrues during a promotional period, but the interest is waived if you pay your account in full by the promotion end date. The promotion end date appears on your monthly statements. Minimum monthly payments may be required during the promotional period. During this time your account accrues interest. If you do not pay the principal amount in full by the promotion end date, you will owe the balance of the account plus all accrued
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I recently signed up automatic payments (AutoPay) on my account, but am unable to access my account when I try to sign in.
Aqua Finance 11 Jun, 2022Please contact our Customer Support Department for assistance.
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How do I sign up for e-statements?
Aqua Finance 11 Jun, 2022Visit the Customer Portal to create an account. Log in and go to “Manage email and delivery preferences.” Select “Electronic Statement” and confirm your email.
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What if the balance or amount due on my monthly statement is wrong?
Aqua Finance 11 Jun, 2022If you think your monthly statement is inaccurate, it may be because you mailed in or made a payment that is not yet reflected on your statement. Please contact our Customer Support Department for assistance and to discuss any account questions.
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Can I incur late charges?
Aqua Finance 11 Jun, 2022Late fees are state-specific and will be listed on your contract.
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