Keeping on top of changing trends is critical to staying relevant as a contractor. You need to know which styles are most popular among your customer base so that you can be prepared with the right materials and tools to complete a job.
Another way to remain relevant to customers is understanding the important role technology plays in most people's daily lives. Becoming familiar with certain technologies can go a long way toward boosting your home renovation company.
Most people today use technology to communicate with one another, and chances are, your customers are no different. They probably text and email on a daily basis, and they expect you to do the same.
In fact, a survey completed by KRC Research in partnership with Verizon Telematics, two-thirds of consumers won't hire a home service professional for a second job if they weren't tech-savvy during the first. Service providers confirmed: 69 percent said sales have grown since they adopted mobile tech use.
So, what might this look like to the average contractor?
Making sure every one of your team members is connected and reachable is a good start. Giving customers and contractors the ability to contact one another can make communication easier and it can avoid frustrating issues like missed appointments or late arrivals. When all team members are connected, you may be able to send one professional to an appointment if the originally scheduled person is being held up by another job, for example.
Homeowners are increasingly adopting smart home technology, and some may expect remodelers to know how to integrate these features into their home renovation.
During the 2017 holiday season alone, 7 percent of Americans got a new smart speaker such as a Google Home or an Amazon Alexa, according to The Smart Audio Report from NPR and Edison Research. This brings the total number of citizens with a smart speaker to about 29 million, and close to two-thirds of smart speaker owners say wouldn't want to revert back to life without one.
Some of the most common smart home devices people request include HVAC control (such as connected thermostats), motorized window treatments and lighting control, said Rob Dzedzy, founder of Media Rooms, a Pennsylvania-based home technology design and installation firm, to Remodeler Magazine. Being able to speak about these types of products as well as other options for reducing energy costs and increasing security can go a long way toward cultivating a good relationship with your customers.
People make home upgrades for many reasons, including necessity, to increase the value of a home or simply to personalize their house. No matter the reason, remodeling projects can often be expensive. Offering financing plans can help homeowners make upgrades to their homes through making manageable monthly payments.
However, this is another area where customers seek simplicity through technology. Working with a company like Aqua Finance can allow your customers make online payments, or even to set up automatic bill pay. Learn more benefits of working with Aqua Finance by contacting us today.